Coaching and consultancy Terms & Conditions
Course Orders Terms & Conditions
Membership Terms and Conditions
Sellers Terms and Conditions

COACHING AND CONSULTANCY TERMS AND CONDITIONS – THE ROBORA

1. The Terms

1.1.	What these terms cover. These are the terms and conditions on which we supply products to you, whether these are goods, services or digital content.
1.2.	Why you should read them. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us using the contact details provided below to discuss.
1.3.	Are you a business customer or a consumer? In some areas you will have different rights under these terms depending on whether you are a business or consumer. You are a consumer if:
	1.3.1. You are an individual.
	1.3.2. You are buying products from us wholly or mainly for your personal use (not for use in connection with your trade, business, craft or profession).
1.4.	If you are a business customer this is our entire agreement with you. If you are a business customer these terms constitute the entire agreement between us in relation to your purchase. You acknowledge that you have not relied on any statement, promise, representation, assurance or warranty made or given by or on behalf of us which is not set out in these terms and that you shall have no claim for innocent or negligent misrepresentation based on any statement in these terms.

2. INFORMATION ABOUT US AND HOW TO CONTACT US

2.1.	Who we are. We are Ply Box Ltd, a limited company established in England and Wales and our registered business address is 12 Priory Road, London, N8 7RD, United Kingdom.
2.2.	How to contact us. You can contact us by writing to us at annie@therobora.com”.
2.3.	How we may contact you. If we have to contact you we will do so by writing to you at the email address you provide to us in your order.

3. THE ROBORA COACHING AND CONSULTANCY

3.1.	The products and services we will provide to you are set out below.
	3.1.1. We will arrange individual coaching/consultancy sessions with you, or a longer-term package with a series of sessions.
	3.1.2. We will charge an hourly rate, and there may be a discounted rate if you buy a series of sessions. This is left to our discretion.
	3.1.3 If you have paid up-front for a series of sessions, we cannot offer a refund, if you decide to stop attending the sessions.
	3.1.4 If you are paying weekly for your sessions, we require one week’s notice before discontinuing our sessions. We will not refund you for the sessions we have already completed.
	3.1.5 If you need to cancel a session, please give 48 hours notice and we will try to find another available slot that week. We don’t offer refunds for individual sessions, or blocks of sessions, but will try to accommodate you, if we can. Any less notice than 48 hours may mean the session cannot be moved and will therefore be forfeited, at no cost to us.

4. OUR CONTRACT WITH YOU

4.1.	How we will accept your order. Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us.
4.2.	If we cannot accept your order. If we are unable to accept your order, we will inform you of this in writing and will not charge you for the product. This might be because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the product or service, or because we are unable to meet a delivery deadline.
4.3.	Your order number. If you order through therobora.com, we will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.

5. OUR RIGHTS TO MAKE CHANGES

5.1.	Minor changes to the products or services. We may change the product or service:
	5.1.1. to reflect changes in relevant laws and regulatory requirements; and
	5.1.2. to implement minor technical adjustments and improvements, for example to address a security threat. These changes will not affect your use of the product or service.
	5.2. Updates to digital content. We may update or require you to update digital content, provided that the digital content shall always match the description of it that we provided to you before you bought it.

6. PROVIDING THE PRODUCTS OR SERVICES

6.1.	When we will provide the products or services. During the order process we will let you know when we will provide the products or services to you. If the products or services are ongoing services or subscriptions, we will also tell you during the order process when and how you can end the contract.
	6.1.1. If the products are one-off services. We will begin the services on the date set out in the order. The estimated completion date for the services is as told to you during the order process.
	6.1.2. If the product is a one-off purchase of digital content. We will make the digital content available for download by you as soon as we accept your order.
	6.1.3. If the products are ongoing services or a subscription to receive goods or digital content. We will supply the services, goods or digital content to you until either the services are completed or the subscription expires (if applicable) or you end the contract or we end the contract by written notice to you.
6.2.	We are not responsible for delays outside our control. If our supply of the products or services is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.
6.3.	What will happen if you do not give required information to us. We may need certain information from you so that we can supply the products or services to you. If so, this will have been stated in the description of the products on our website. We will contact you in writing to ask for this information. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may either end the contract or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for supplying the products or services late or not supplying any part of them if this is caused by you not giving us the information we need within a reasonable time of us asking for it.
6.4.	Reasons we may suspend the supply of products to you. We may have to suspend the supply of a product to:
	6.4.1. deal with technical problems or make minor technical changes; or
	6.4.2. update the product or service to reflect changes in relevant laws and regulatory requirements.
6.5.	Your rights if we suspend the supply of products or services. We will contact you in advance to tell you we will be suspending supply of the product or service, unless the problem is urgent or an emergency. If we have to suspend the product for longer than four (4) weeks in any three (3) month period we will adjust the price so that you do not pay for products or services whilst they are suspended. You may contact us to end the contract for a product or service if we suspend it, or tell you we are going to suspend it, in each case for a period of more than four (4) weeks and we will refund any sums you have paid in advance for the product or service in respect of the period after you end the contract.

7. YOUR RIGHTS TO END THE CONTRACT

7.1.	You can always end your contract with us. Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, how we are performing, when you decide to end the contract and whether you are a consumer or business customer.
7.2.	Ending the contract because of something we have done or are going to do. If you are ending a contract for a reason set out at sub-clauses 2.1 to 7.2.5 below the contract will end immediately and we will refund you in full for any products which have not been provided and you may also be entitled to compensation. The reasons are:
	7.2.1. we have told you about an upcoming change to the product or these terms which you do not agree to;
	7.2.2. we have told you about an error in the price or description of the product you have ordered and you do not wish to proceed;
	7.2.3. there is a risk that supply of the products may be significantly delayed because of events outside our control;
	7.2.4. we have suspended supply of the products for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for a period of more than four (4); or
	7.2.5. you have a legal right to end the contract because of something we have done wrong.
7.3.	Exercising your right to change your mind if you are a consumer (Consumer Contracts Regulations 2013). If you are a consumer then for most products bought online you have a legal right to change your mind within 14 days and receive a refund. These rights, under the Consumer Contracts Regulations 2013, are explained in more detail in these terms.
7.4.	When consumers do not have a right to change their minds. Your right as a consumer to change your mind does not apply if:
	7.4.1. you have started to download, access or stream digital products or services;
	7.4.2. you have been accepted to join any of our social media (or other platform) groups to which access is offered as part of your purchase;
	7.4.3. you have accessed or used any supporting materials or services provided to you alongside your purchase of any digital products or services;
	7.4.4. the services have been completed, even if the cancellation period is still running. If any of the above have taken place, you will not be entitled to a refund.
7.5.	How long do consumers have to change their minds? If you are a consumer how long you have to change your mind depends on what you have ordered and how it is delivered.
	7.5.1. Have you bought service? If so, you have 14 days after the day we email you to confirm we accept your order. However, once we have completed the services you cannot change your mind, even if the period is still running. If you cancel after we have started the services, you must pay us for the services provided up until the time you tell us that you have changed your mind.
	7.5.2. Have you bought digital content for download or streaming? If so, you have 14 days after the day we email you to confirm we accept your order, or, if earlier, until you start downloading or streaming. If we delivered the digital content to you immediately, and you agreed to this when ordering, you will not have a right to change your mind.

8. HOW TO END THE CONTRACT WITH US (INCLUDING IF YOU ARE A CONSUMER WHO HAS CHANGED THEIR MIND)

8.1.	Tell us you want to end the contract. To end the contract with us, please let us know by emailing us at the contact details above. Please provide your name, email address, and details of the order.
8.2.	How we will refund you. If you are entitled to a refund under these terms we will refund you the price you paid for the products, by the method you used for payment. However, we may make deductions from the price, as described below.
8.3.	When we may make deduction from refunds if you are a consumer exercising your right to change your mind. If you are exercising your right to change your mind, we may deduct from any refund an amount for the supply of the service for the period for which it was supplied, ending with the time when you told us you had changed your mind. The amount will be in proportion to what has been supplied, in comparison with the full coverage of the contract.
8.4.	When your refund will be made. We will make any refunds due to you within 14 days of your telling us you have changed your mind.
8.5.	Model cancellation form. You can use the below form to cancel your contract with us. To Ply Box Ltd 12 Priory Road London N8 7RD annie@therobora.com I/We hereby give notice that I/We cancel my/our contract of sale for the supply of The Robora Online Business Programme, ordered on [insert date of purchase]. Name of consumer(s): [insert your name] Address of consumer(s): [insert your address] Email address of consumer(s): [insert your email address] Signature of consumer(s) (only if this form is notified on paper): [sign here]

9. OUR RIGHTS TO END THE CONTRACT

9.1.	We may end the contract if you break it. We may end the contract for a product at any time by writing to you if:
	9.1.1. you do not make any payment to us when it is due and you still do not make payment within seven (7) days of us reminding you that payment is due; or
	9.1.2. you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the products or services.
9.2.	You may have to compensate us if you break the contract. If we end the contract in the situations set out in clause 1 we will refund any money you have paid in advance for products or services we have not provided but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking the contract.

10. IF THERE IS A PROBLEM WITH THE PRODUCT

How to tell us about problems. If you have any questions or complaints about the product, please contact us by emailing us at the contact details above.

11. PRICE AND PAYMENT

11.1.	Where to find the price for the product. The price of the product (which includes VAT) will be the price indicated on the order pages when you placed your order, or via email. We take all reasonable care to ensure that the price of the product advised to you is correct.
11.2.	We will pass on changes in the rate of VAT. If the rate of VAT changes between your order date and the date we supply the product, we will adjust the rate of VAT that you pay, unless you have already paid for the product in full before the change in the rate of VAT takes effect.
11.3.	What happens if we got the price wrong. It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the product’s correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the product’s correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid and end the supply of any products or services provided to you.
11.4.	When you must pay and how you must pay. We accept payment with credit and debit cards via PayPal and Stripe and occasionally by BACS transfer. You must pay for all products and services in full before you download, stream or otherwise access the content. If you are utilising an option to pay by instalments, you acknowledge and agree to pay the full amount quoted to you at the time of your purchase, unless you are eligible to cancel within the 14-day cooling off period mentioned above.
11.5.	Our right of set-off if you are a business customer. If you are a business customer you must pay all amounts due to us under these terms in full without any set-off, counterclaim, deduction or withholding (other than any deduction or withholding of tax as required by law).
11.6.	We can charge interest if you pay late. If you do not make any payment to us by the due date we may charge interest to you on the overdue amount at the annual rate of five per cent (5%) above the base lending rate of the Bank of England from time to time. This interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You must pay us interest together with any overdue amount.
11.7.	What to do if you think an invoice is wrong. If you think an invoice is wrong please contact us promptly to let us know. You will not have to pay any interest until the dispute is resolved. Once the dispute is resolved we will charge you interest on correctly invoiced sums from the original due date.

12. YOUR RESPONSIBILITIES IN RELATION TO THE PRODUCTS

You have certain responsibilities in relation to the products you purchase from us. You agree that you are purchasing our products for your private, non-commercial use only. You further agree that you will not redistribute, transmit, assign, sell, rent, exchange, commercially exploit, broadcast, modify, adapt, copy, edit, sub-licence, share, lend, or transfer any products, or part of the products, that you purchase through this website or from us unless agreed with us in writing.

Whilst we have utilised in creating the products, and we will at all times in our dealings with you utilise, our best professional endeavours and skills, we do not guarantee any specific outcome from your use of the products as any such outcome will vary based on the level of effort, engagement and implementation on your part. You agree that we are not and will not be liable or responsible for any of your actions, inactions, direct or indirect results in connection with the products.

13. OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU IF YOU ARE A CONSUMER

13.1.	We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.
13.2.	We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products including the right to receive products or services which are: as described and match information we provided to you; of satisfactory quality; fit for any particular purpose made known to us; and supplied with reasonable skill and care.
13.3.	When we are liable for damage caused by defective digital content. If defective digital content which we have supplied damages a device or digital content belonging to you and this is caused by our failure to use reasonable care and skill we will either repair the damage or pay you compensation. However, we will not be liable for damage which you could have avoided by following our advice to apply an update offered to you free of charge or for damage which was caused by you failing to correctly follow installation instructions or to have in place the minimum system requirements advised by us.
13.4.	We are not liable for business losses. If you are a consumer we only supply the products for to you for domestic and private use. If you use the products for any commercial, business or re-sale purpose our liability to you will be limited as set out in clause 13.

14. OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU IF YOU ARE A BUSINESS

14.1.	Nothing in these terms shall limit or exclude our liability for:
	13.1.1. death or personal injury caused by our negligence, or the negligence of our employees, agents or subcontractors (as applicable);
	13.1.2. fraud or fraudulent misrepresentation;
	13.1.3. breach of the terms implied by section 12 of the Sale of Goods Act 1979 or section 2 of the Supply of Goods and Services Act 1982.
14.2.	Except to the extent expressly stated in these terms, all terms implied by sections 13 to 15 of the Sale of Goods Act 1979 and sections 3 to 5 of the Supply of Goods and Services Act 1982 are excluded.
14.3.	Subject to clause 13.1:
	13.3.1. we shall not be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss of profit, or any indirect or consequential loss arising under or in connection with any contract between us; and
	13.3.2. our total liability to you for all other losses arising under or in connection with any contract between us, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall be limited to the total sums paid by you for products or services under such contract.

15. HOW WE MAY USE YOUR PERSONAL INFORMATION

How we will use your personal information. We will only use your personal information as set out in our Privacy Policy, a copy of which is available here [https://therobora.com/privacy-policy/].

16. OTHER IMPORTANT TERMS

16.1.	Confidentiality. Personal information or business information that you supply to us, other than information that is in the public domain, will be treated confidentially and in line with our Privacy Policy [https://therobora.com/privacy-policy/]. Confidential information will not be disclosed to any third party, including for the purposes of marketing, without your prior permission. We will only disclose your information if it is necessary for the performance of our services or where so required by law.
16.2.	You acknowledge and agree that other members of The Robora may share personal and sensitive information, and you may have access to this personal and sensitive information in your time as a member of the community. Without reservation you agree to keep all matters shared in written, verbal, audio or visual format confidential and you agree to take all reasonable actions to ensure that the confidentiality of such information is protected and maintained.
16.3.	If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.
16.4.	We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use.
16.5.	If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us via email at annie@therobora.com.
16.6.	Intellectual Property Rights. We are the owner or licensee of all intellectual property rights in the website, and the digital products and services you purchase, including any databases that hold relevant information about the website, its products and services. They are protected by copyright or trade mark registration and you may only use any the digital products and services in line with these Terms of Sale. If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us via email at annie@therobora.com. If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us via email at annie@therobora.com.
16.7.	All of the digital products and services that are available for sale on our website are owned or controlled by our licensors, or us. Upon payment of the price for any of these digital products and services we grant you a non-exclusive, non-transferable, non-sublicensable, revocable licence to use the digital products and services for your own personal, non-commercial use.
16.8	You shall not redistribute, transmit, assign, sell, commercially exploit, broadcast, modify, adapt, edit, sub-licence, rent, share, lend, or transfer any digital products and services that you purchase through this website.
16.9.	In the course of your interaction with the digital product or services, we may record or retain your contributions during the delivery of the content. You agree to our use of your image, voice and written contributions as we see fit and in accordance with these Terms. You will not be entitled to any claim for payment, nor any imposition of conditions or restrictions for use, and we will not require any further consent from you to use such contributions.
16.10.	We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation. We will contact you to let you know if we plan to do this. If you are unhappy with the transfer you may contact us to end the contract within seven (7) days of us telling you about it and we will refund you any payments you have made in advance for products not provided.
16.11.	You need our consent to transfer your rights to someone else. You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.
16.12.	Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its terms. Neither of us will need to get the agreement of any other person in order to end the contract or make any changes to these terms.
16.13.	If a court finds part of this contract illegal, the rest will continue in force. Each of the clauses of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
16.14.	Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the products, we can still require you to make the payment at a later date.
16.15.	Which laws apply to this contract and where you may bring legal proceedings if you are a consumer. These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.
16.16.	Which laws apply to this contract and where you may bring legal proceedings if you are a business. If you are a business, any dispute or claim arising out of or in connection with a contract between us or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales and the courts of England and Wales shall have exclusive jurisdiction to settle any such dispute or claim.

COURSE ORDERS TERMS AND CONDITIONS – THE ROBORA

1. THESE TERMS

1.1.	What these terms cover. These are the terms and conditions on which we supply products to you, whether these are goods, services or digital content.
1.2.	Why you should read them. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us using the contact details provided below to discuss.
1.3.	Are you a business customer or a consumer? In some areas you will have different rights under these terms depending on whether you are a business or consumer. You are a consumer if:
	1.3.1. You are an individual.
	1.3.2. You are buying products from us wholly or mainly for your personal use (not for use in connection with your trade, business, craft or profession).

2. INFORMATION ABOUT US AND HOW TO CONTACT US

2.1.	Who we are. We are Ply Box Ltd, established in England and Wales and my registered business address is in London, United Kingdom.
2.2.	How to contact us. You can contact us writing to us at annie@therobora.com.
2.3.	How we may contact you. If we have to contact you we will do so by writing to you at the email address you provided to us in your order.

3. OUR CONTRACT WITH YOU

3.1.	How we will accept your order. Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us.
3.2.	If we cannot accept your order. If we are unable to accept your order, we will inform you of this in writing and will not charge you for the product. This might be because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the product or service, or because we are unable to meet a delivery deadline.
3.3.	Your order number. We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.

4. OUR RIGHTS TO MAKE CHANGES

4.1.	Minor changes to the products or services. We may change the product or service:
	4.1.1. to reflect changes in relevant laws and regulatory requirements; and
	4.1.2. to implement minor technical adjustments and improvements, for example to address a security threat. These changes will not affect your use of the product or service.
4.2.	Updates to digital content. We may update or require you to update digital content, provided that the digital content shall always match the description of it that we provided to you before you bought it.

5. PROVIDING THE PRODUCTS OR SERVICES

5.1.	When we will provide the products or services. During the order process we will let you know when we will provide the products or services to you. There is a one-year expiry on all online courses but we may extend this at our discretion.
	5.1.1. If the products are one-off services. We will begin the services on the date set out in the order. The estimated completion date for the services is as told to you during the order process.
	5.1.2. If the product is a one-off purchase of digital content. We will make the digital content available for download by you as soon as we accept your order.
	5.1.3. If the products are ongoing services or a subscription to receive goods or digital content. We will supply the services, goods or digital content to you until either the services are completed or the subscription expires (if applicable) or you end the contract or we end the contract by written notice to you.
5.2.	We are not responsible for delays outside our control. If our supply of the products or services is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.
5.3.	What will happen if you do not give required information to us. We may need certain information from you so that we can supply the products or services to you. If so, this will have been stated in the description of the products on our website. We will contact you in writing to ask for this information. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may either end the contract or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for supplying the products or services late or not supplying any part of them if this is caused by you not giving us the information we need within a reasonable time of us asking for it.
5.4.	Reasons we may suspend the supply of products to you. We may have to suspend the supply of a product to:
	5.4.1. deal with technical problems or make minor technical changes; or
	5.4.2. update the product or service to reflect changes in relevant laws and regulatory requirements.
5.5.	Your rights if we suspend the supply of products or services. We will contact you in advance to tell you we will be suspending supply of the product or service, unless the problem is urgent or an emergency. If we have to suspend the product for longer than four (4) weeks in any three (3) month period we will adjust the price so that you do not pay for products or services whilst they are suspended. You may contact us to end the contract for a product or service if we suspend it, or tell you we are going to suspend it, in each case for a period of more than four (4) weeks and we will refund any sums you have paid in advance for the product or service in respect of the period after you end the contract.
5.6.	We may also suspend supply of the products or services if you do not pay. If you do not pay us for the products or services when you are supposed to and you still do not make payment within seven (7) days of us reminding you that payment is due, we may suspend supply of the products or services until you have paid us the outstanding amounts. We will contact you to tell you we are suspending supply of the products or services. We will not suspend the products or services where you dispute the unpaid invoice. We will not charge you for the products or services during the period for which they are suspended. As well as suspending the products we can also charge you interest on your overdue payments.

6. YOUR RIGHTS TO END THE CONTRACT

6.1.	You can always end your contract with us. Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, how we are performing, when you decide to end the contract and whether you are a consumer or business customer.
6.2.	Ending the contract because of something we have done or are going to do. If you are ending a contract for a reason set out at sub-clauses 6.2.1 to 6.2.5 below the contract will end immediately and we will refund you in full for any products which have not been provided and you may also be entitled to compensation. The reasons are:
	6.2.1. we have told you about an upcoming change to the product or these terms which you do not agree to;
	6.2.2. we have told you about an error in the price or description of the product you have ordered and you do not wish to proceed;
	6.2.3. there is a risk that supply of the products may be significantly delayed because of events outside our control;
	6.2.4. we have suspended supply of the products for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for a period of more than four (4); or
	6.2.5. you have a legal right to end the contract because of something we have done wrong.
6.3	Exercising your right to change your mind if you are a consumer (Consumer Contracts Regulations 2013). If you are a consumer then for most products bought online you have a legal right to change your mind within 14 days and receive a refund. These rights, under the Consumer Contracts Regulations 2013, are explained in more detail in these terms.
6.4	When consumers do not have a right to change their minds. Your right as a consumer to change your mind does not apply in respect of:
	6.4.1. digital products after you have started to download or stream these; and
	6.4.2. services, once these have been completed, even if the cancellation period is still running.
6.5	How long do consumers have to change their minds? If you are a consumer how long you have to change your mind depends on what you have ordered and how it is delivered.
	6.5.1. Have you bought service? If so, you have 14 days after the day we email you to confirm we accept your order. However, once we have completed the services you cannot change your mind, even if the period is still running. If you cancel after we have started the services, you must pay us for the services provided up until the time you tell us that you have changed your mind.
	6.5.2. Have you bought digital content for download or streaming? If so, you have 14 days after the day we email you to confirm we accept your order, or, if earlier, until you start downloading or streaming. If we delivered the digital content to you immediately, and you agreed to this when ordering, you will not have a right to change your mind.

7. HOW TO END THE CONTRACT WITH US (INCLUDING IF YOU ARE A CONSUMER WHO HAS CHANGED THEIR MIND)

7.1.	Tell us you want to end the contract. To end the contract with us, please let us know by emailing us at the contact details above. Please provide your name, email address, and details of the order.
7.2.	How we will refund you. If you are entitled to a refund under these terms we will refund you the price you paid for the products, by the method you used for payment. However, we may make deductions from the price, as described below.
7.3.	When we may make deduction from refunds if you are a consumer exercising your right to change your mind. If you are exercising your right to change your mind, we may deduct from any refund an amount for the supply of the service for the period for which it was supplied, ending with the time when you told us you had changed your mind. The amount will be in proportion to what has been supplied, in comparison with the full coverage of the contract.
7.4.	When your refund will be made. We will make any refunds due to you within 14 days of your telling us you have changed your mind.

8. OUR RIGHTS TO END THE CONTRACT

8.1	We may end the contract if you break it. We may end the contract for a product at any time by writing to you if:
	8.1.1. you do not make any payment to us when it is due and you still do not make payment within seven (7) days of us reminding you that payment is due; or
	8.1.2 you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the products or services.
8.2	You may have to compensate us if you break the contract. If we end the contract in the situations set out in clause 8.1 we will refund any money you have paid in advance for products or services we have not provided but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking the contract.

9. IF THERE IS A PROBLEM WITH THE PRODUCT

How to tell us about problems. If you have any questions or complaints about the product, please contact us by emailing us at the contact details above.

10. PRICE AND PAYMENT

10.1.	Where to find the price for the product. The price of the product (which includes VAT) will be the price indicated on the order pages when you placed your order. We take all reasonable care to ensure that the price of the product advised to you is correct.
10.2.	We will pass on changes in the rate of VAT. If the rate of VAT changes between your order date and the date we supply the product, we will adjust the rate of VAT that you pay, unless you have already paid for the product in full before the change in the rate of VAT takes effect.
10.3.	What happens if we got the price wrong. It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the product’s correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the product’s correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid and end the supply of any products or services provided to you.
10.4.	When you must pay and how you must pay. We accept payment with credit and debit cards via PayPal and Stripe. You must pay for all products and services in full before you download, stream or otherwise access the content.
10.5.	Our right of set-off if you are a business customer. If you are a business customer you must pay all amounts due to us under these terms in full without any set-off, counterclaim, deduction or withholding (other than any deduction or withholding of tax as required by law).
10.6.	We can charge interest if you pay late. If you do not make any payment to us by the due date we may charge interest to you on the overdue amount at the annual rate of five per cent (5%) above the base lending rate of the Bank of England from time to time. This interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You must pay us interest together with any overdue amount.
10.7.	What to do if you think an invoice is wrong. If you think an invoice is wrong please contact us promptly to let us know. You will not have to pay any interest until the dispute is resolved. Once the dispute is resolved we will charge you interest on correctly invoiced sums from the original due date.

11.YOUR RESPONSIBILITIES IN RELATION TO THE PRODUCTS

12. OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU IF YOU ARE A CONSUMER

12.1.	We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.
12.2.	We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products including the right to receive products or services which are: as described and match information we provided to you; of satisfactory quality; fit for any particular purpose made known to us; and supplied with reasonable skill and care.
12.3.	When we are liable for damage caused by defective digital content. If defective digital content which we have supplied damages a device or digital content belonging to you and this is caused by our failure to use reasonable care and skill we will either repair the damage or pay you compensation. However, we will not be liable for damage which you could have avoided by following our advice to apply an update offered to you free of charge or for damage which was caused by you failing to correctly follow installation instructions or to have in place the minimum system requirements advised by us.
12.4.	We are not liable for business losses. If you are a consumer we only supply the products for to you for domestic and private use. If you use the products for any commercial, business or re-sale purpose our liability to you will be limited as set out in clause 12 below.

13. OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU IF YOU ARE A BUSINESS

13.1.	Nothing in these terms shall limit or exclude our liability for:
	12.1.1. death or personal injury caused by our negligence, or the negligence of our employees, agents or subcontractors (as applicable);
	12.1.2. fraud or fraudulent misrepresentation;
	12.1.3. breach of the terms implied by section 12 of the Sale of Goods Act 1979 or section 2 of the Supply of Goods and Services Act 1982.
13.2.	Except to the extent expressly stated in these terms, all terms implied by sections 13 to 15 of the Sale of Goods Act 1979 and sections 3 to 5 of the Supply of Goods and Services Act 1982 are excluded.
13.3.	Subject to clause 12.1:
	12.3.1. we shall not be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss of profit, or any indirect or consequential loss arising under or in connection with any contract between us; and
	12.3.2.vour total liability to you for all other losses arising under or in connection with any contract between us, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall be limited to the total sums paid by you for products or services under such contract.

14. HOW WE MAY USE YOUR PERSONAL INFORMATION

How we will use your personal information. We will only use your personal information as set out in our Privacy Policy, a copy of which is available here https://therobora.com/privacy-policy/

15. OTHER IMPORTANT TERMS

15.1.	We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation. We will contact you to let you know if we plan to do this. If you are unhappy with the transfer you may contact us to end the contract within seven (7) days of us telling you about it and we will refund you any payments you have made in advance for products not provided.
15.2.	You need our consent to transfer your rights to someone else. You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.
15.3.	Nobody else has any rights under this contract.. This contract is between you and us. No other person shall have any rights to enforce any of its terms. Neither of us will need to get the agreement of any other person in order to end the contract or make any changes to these terms.
15.4.	If a court finds part of this contract illegal, the rest will continue in force. Each of the clauses of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
15.5.	Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the products, we can still require you to make the payment at a later date.
15.6.	Which laws apply to this contract and where you may bring legal proceedings if you are a consumer. These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.
15.7.	Which laws apply to this contract and where you may bring legal proceedings if you are a business. If you are a business, any dispute or claim arising out of or in connection with a contract between us or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales and the courts of England and Wales shall have exclusive jurisdiction to settle any such dispute or claim.

MEMBERSHIP TERMS AND CONDITIONS – THE ROBORA

1. THESE TERMS

1.1.	What these terms cover. These are the terms and conditions on which we supply products to you, whether these are goods, services or digital content.
1.2.	Why you should read them. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us using the contact details provided below to discuss.
1.3.	Are you a business customer or a consumer? In some areas you will have different rights under these terms depending on whether you are a business or consumer. You are a consumer if: 1.3.1. You are an individual. 1.3.2. You are buying products from us wholly or mainly for your personal use (not for use in connection with your trade, business, craft or profession).
1.4.	If you are a business customer this is our entire agreement with you. If you are a business customer these terms constitute the entire agreement between us in relation to your purchase. You acknowledge that you have not relied on any statement, promise, representation, assurance or warranty made or given by or on behalf of us which is not set out in these terms and that you shall have no claim for innocent or negligent misrepresentation based on any statement in these terms.

2. INFORMATION ABOUT US AND HOW TO CONTACT US

2.1.	Who we are. We are Ply Box Ltd, a limited company established in England and Wales and our registered business address is 12 Priory Road, London, N8 7RD, United Kingdom.
2.2.	How to contact us. You can contact us by writing to us at annie@therobora.com
2.3.	How we may contact you. If we have to contact you we will do so by writing to you at the email address you provide to us in your order.

3. THE ROBORA MEMBERSHIP SERVICES

3.1.	The products and services we will provide to you are set out below.
	3.1.1. We will provide you with access to our library of online courses for the duration of your membership with The Robora. The content of the library may change from time to time.
	3.1.2. We will provide you with access to regular mindset workshops with Annie Ridout and live workshops with Richard Ridout.
	3.1.3. We will provide you with access to our closed Facebook group (or other social media platform group) which is facilitated by us and open only to other members of The Robora.

4. OUR CONTRACT WITH YOU

4.1.	How we will accept your order. Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us.
4.2.	If we cannot accept your order. If we are unable to accept your order, we will inform you of this in writing and will not charge you for the product. This might be because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the product or service, or because we are unable to meet a delivery deadline.
4.3.	Your order number. We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.

5. OUR RIGHTS TO MAKE CHANGES

5.1.	Minor changes to the products or services. We may change the product or service:
	5.1.1. to reflect changes in relevant laws and regulatory requirements; and
	5.1.2. to implement minor technical adjustments and improvements, for example to address a security threat. These changes will not affect your use of the product or service.
5.2.	Updates to digital content. We may update or require you to update digital content, provided that the digital content shall always match the description of it that we provided to you before you bought it.

6. PROVIDING THE PRODUCTS OR SERVICES

6.1.	When we will provide the products or services. During the order process we will let you know when we will provide the products or services to you. If the products or services are ongoing services or subscriptions, we will also tell you during the order process when and how you can end the contract.
	6.1.1. If the products are one-off services. We will begin the services on the date set out in the order. The estimated completion date for the services is as told to you during the order process.
	6.1.2. If the product is a one-off purchase of digital content. We will make the digital content available for download by you as soon as we accept your order.
	6.1.3. If the products are ongoing services or a subscription to receive goods or digital content. We will supply the services, goods or digital content to you until either the services are completed or the subscription expires (if applicable) or you end the contract or we end the contract by written notice to you.
6.2.	We are not responsible for delays outside our control. If our supply of the products or services is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.
6.3.	What will happen if you do not give required information to us. We may need certain information from you so that we can supply the products or services to you. If so, this will have been stated in the description of the products on our website. We will contact you in writing to ask for this information. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may either end the contract or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for supplying the products or services late or not supplying any part of them if this is caused by you not giving us the information we need within a reasonable time of us asking for it.
6.4.	Reasons we may suspend the supply of products to you. We may have to suspend the supply of a product to:
	6.4.1. deal with technical problems or make minor technical changes; or
	6.4.2. update the product or service to reflect changes in relevant laws and regulatory requirements.
6.5.	Your rights if we suspend the supply of products or services. We will contact you in advance to tell you we will be suspending supply of the product or service, unless the problem is urgent or an emergency. If we have to suspend the product for longer than four (4) weeks in any three (3) month period we will adjust the price so that you do not pay for products or services whilst they are suspended. You may contact us to end the contract for a product or service if we suspend it, or tell you we are going to suspend it, in each case for a period of more than four (4) weeks and we will refund any sums you have paid in advance for the product or service in respect of the period after you end the contract.
6.6.	We may also suspend supply of the products or services if you do not pay. If you do not pay us for the products or services when you are supposed to and you still do not make payment within seven (7) days of us reminding you that payment is due, we may suspend supply of the products or services until you have paid us the outstanding amounts. We will contact you to tell you we are suspending supply of the products or services. We will not suspend the products or services where you dispute the unpaid invoice. We will not charge you for the products or services during the period for which they are suspended. As well as suspending the products we can also charge you interest on your overdue payments.

7. YOUR RIGHTS TO END THE CONTRACT

7.1.	You can always end your contract with us. Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, how we are performing, when you decide to end the contract and whether you are a consumer or business customer.
7.2.	Ending the contract because of something we have done or are going to do. If you are ending a contract for a reason set out at sub-clauses 7.2.1 to 7.2.5 below the contract will end immediately and we will refund you in full for any products which have not been provided and you may also be entitled to compensation. The reasons are:
	7.2.1. we have told you about an upcoming change to the product or these terms which you do not agree to;
	7.2.2. we have told you about an error in the price or description of the product you have ordered and you do not wish to proceed;
	7.2.3. there is a risk that supply of the products may be significantly delayed because of events outside our control;
	7.2.4. we have suspended supply of the products for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for a period of more than four (4); or
	7.2.5. you have a legal right to end the contract because of something we have done wrong.
7.3.	Exercising your right to change your mind if you are a consumer (Consumer Contracts Regulations 2013). If you are a consumer then for most products bought online you have a legal right to change your mind within 14 days and receive a refund. These rights, under the Consumer Contracts Regulations 2013, are explained in more detail in these terms.
7.4.	When consumers do not have a right to change their minds. Your right as a consumer to change your mind does not apply if:
	7.4.1. you have started to download, access or stream digital products or services;
	7.4.2. you have been accepted to join any of our social media (or other platform) groups to which access is offered as part of your purchase;
	7.4.3. you have accessed or used any supporting materials or services provided to you alongside your purchase of any digital products or services;
	7.4.4. the services have been completed, even if the cancellation period is still running. If any of the above have taken place, you will not be entitled to a refund.
7.5.	How long do consumers have to change their minds? If you are a consumer how long you have to change your mind depends on what you have ordered and how it is delivered.
	7.5.1. Have you bought service? If so, you have 14 days after the day we email you to confirm we accept your order. However, once we have completed the services you cannot change your mind, even if the period is still running. If you cancel after we have started the services, you must pay us for the services provided up until the time you tell us that you have changed your mind.
	7.5.2. Have you bought digital content for download or streaming? If so, you have 14 days after the day we email you to confirm we accept your order, or, if earlier, until you start downloading or streaming. If we delivered the digital content to you immediately, and you agreed to this when ordering, you will not have a right to change your mind.

8. HOW TO END THE CONTRACT WITH US (INCLUDING IF YOU ARE A CONSUMER WHO HAS CHANGED THEIR MIND)

8.1.	Tell us you want to end the contract. To end the contract with us, please let us know by emailing us at the contact details above. Please provide your name, email address, and details of the order.
8.2.	How we will refund you. If you are entitled to a refund under these terms we will refund you the price you paid for the products, by the method you used for payment. However, we may make deductions from the price, as described below.
8.3.	When we may make deduction from refunds if you are a consumer exercising your right to change your mind. If you are exercising your right to change your mind, we may deduct from any refund an amount for the supply of the service for the period for which it was supplied, ending with the time when you told us you had changed your mind. The amount will be in proportion to what has been supplied, in comparison with the full coverage of the contract.
8.4.	When your refund will be made. We will make any refunds due to you within 14 days of your telling us you have changed your mind.
8.5.	Model cancellation form. You can use the below form to cancel your contract with us. To Ply Box Ltd 12 Priory Road London N8 7RD annie@therobora.com I/We hereby give notice that I/We cancel my/our contract of sale for the supply of The Robora Membership services, ordered on [insert date of purchase]. Name of consumer(s): [insert your name] Address of consumer(s): [insert your address] Email address of consumer(s): [insert your email address] Signature of consumer(s) (only if this form is notified on paper): [sign here] Date

9. OUR RIGHTS TO END THE CONTRACT

9.1.	We may end the contract if you break it. We may end the contract for a product at any time by writing to you if:
	9.1.1. you do not make any payment to us when it is due and you still do not make payment within seven (7) days of us reminding you that payment is due; or
	9.1.2. you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the products or services.
9.2.	You may have to compensate us if you break the contract. If we end the contract in the situations set out in clause 9.1 we will refund any money you have paid in advance for products or services we have not provided but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking the contract.

10. IF THERE IS A PROBLEM WITH THE PRODUCT

How to tell us about problems. If you have any questions or complaints about the product, please contact us by emailing us at the contact details above.

11. PRICE AND PAYMENT

11.1.	Where to find the price for the product. The price of the product (which includes VAT) will be the price indicated on the order pages when you placed your order. We take all reasonable care to ensure that the price of the product advised to you is correct.
11.2.	We will pass on changes in the rate of VAT. If the rate of VAT changes between your order date and the date we supply the product, we will adjust the rate of VAT that you pay, unless you have already paid for the product in full before the change in the rate of VAT takes effect.
11.3.	What happens if we got the price wrong. It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the product’s correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the product’s correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid and end the supply of any products or services provided to you.
11.4.	When you must pay and how you must pay. We accept payment with credit and debit cards via PayPal and Stripe. You must pay for all products and services in full before you download, stream or otherwise access the content. If you are utilising an option to pay by instalments, you acknowledge and agree to pay the full amount quoted to you at the time of your purchase, unless you are eligible to cancel within the 14-day cooling off period mentioned above.
11.5.	Our right of set-off if you are a business customer. If you are a business customer you must pay all amounts due to us under these terms in full without any set-off, counterclaim, deduction or withholding (other than any deduction or withholding of tax as required by law).
11.6.	We can charge interest if you pay late. If you do not make any payment to us by the due date we may charge interest to you on the overdue amount at the annual rate of five per cent (5%) above the base lending rate of the Bank of England from time to time. This interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You must pay us interest together with any overdue amount.
11.7.	What to do if you think an invoice is wrong. If you think an invoice is wrong please contact us promptly to let us know. You will not have to pay any interest until the dispute is resolved. Once the dispute is resolved we will charge you interest on correctly invoiced sums from the original due date.

12. OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU IF YOU ARE A CONSUMER

12.1.	We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.
12.2.	We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products including the right to receive products or services which are: as described and match information we provided to you; of satisfactory quality; fit for any particular purpose made known to us; and supplied with reasonable skill and care.
12.3.	When we are liable for damage caused by defective digital content. If defective digital content which we have supplied damages a device or digital content belonging to you and this is caused by our failure to use reasonable care and skill we will either repair the damage or pay you compensation. However, we will not be liable for damage which you could have avoided by following our advice to apply an update offered to you free of charge or for damage which was caused by you failing to correctly follow installation instructions or to have in place the minimum system requirements advised by us.
12.4.	We are not liable for business losses. If you are a consumer we only supply the products for to you for domestic and private use. If you use the products for any commercial, business or re-sale purpose our liability to you will be limited as set out in clause 13 below.

13. OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU IF YOU ARE A BUSINESS

13.1.	Nothing in these terms shall limit or exclude our liability for:
	13.1.1. death or personal injury caused by our negligence, or the negligence of our employees, agents or subcontractors (as applicable);
	13.1.2. fraud or fraudulent misrepresentation;
	13.1.3. breach of the terms implied by section 12 of the Sale of Goods Act 1979 or section 2 of the Supply of Goods and Services Act 1982.
13.2.	Except to the extent expressly stated in these terms, all terms implied by sections 13 to 15 of the Sale of Goods Act 1979 and sections 3 to 5 of the Supply of Goods and Services Act 1982 are excluded.
13.3.	Subject to clause13.1:
	13.3.1. we shall not be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss of profit, or any indirect or consequential loss arising under or in connection with any contract between us; and
	13.3.2. our total liability to you for all other losses arising under or in connection with any contract between us, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall be limited to the total sums paid by you for products or services under such contract.

14. HOW WE MAY USE YOUR PERSONAL INFORMATION

How we will use your personal information. We will only use your personal information as set out in our Privacy Policy, a copy of which is available on our website.

15. OTHER IMPORTANT TERMS

15.1.	Confidentiality. Personal information or business information that you supply to us, other than information that is in the public domain, will be treated confidentially and in line with our Privacy Policy. Confidential information will not be disclosed to any third party, including for the purposes of marketing, without your prior permission. We will only disclose your information if it is necessary for the performance of our services or where so required by law.
15.2.	You acknowledge and agree that other members of The Robora may share personal and sensitive information, and you may have access to this personal and sensitive information in your time as a member of the community. Without reservation you agree to keep all matters shared in written, verbal, audio or visual format confidential and you agree to take all reasonable actions to ensure that the confidentiality of such information is protected and maintained.
15.3.	If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.
15.4.	We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use.
15.5.	If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us via email at annie@therobora.com
15.6.	Intellectual Property Rights. We are the owner or licensee of all intellectual property rights in the website, and the digital products and services you purchase, including any databases that hold relevant information about the website, its products and services. They are protected by copyright or trade mark registration and you may only use any the digital products and services in line with these Terms of Sale.
15.7.	All of the digital products and services that are available for sale on our website are owned or controlled by our licensors, or us. Upon payment of the price for any of these digital products and services we grant you a non-exclusive, non-transferable, non-sublicensable, revocable licence to use the digital products and services for your own personal, non-commercial use.
15.8.	You shall not redistribute, transmit, assign, sell, commercially exploit, broadcast, modify, adapt, edit, sub-licence, rent, share, lend, or transfer any digital products and services that you purchase through this website.
15.9.	In the course of your interaction with the digital product or services, we may record or retain your contributions during the delivery of the content. You agree to our use of your image, voice and written contributions as we see fit and in accordance with these Terms. You will not be entitled to any claim for payment, nor any imposition of conditions or restrictions for use, and we will not require any further consent from you to use such contributions.
15.10.	We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation. We will contact you to let you know if we plan to do this. If you are unhappy with the transfer you may contact us to end the contract within seven (7) days of us telling you about it and we will refund you any payments you have made in advance for products not provided.
15.11.	You need our consent to transfer your rights to someone else. You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.
15.12.	Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its terms. Neither of us will need to get the agreement of any other person in order to end the contract or make any changes to these terms.
15.13.	If a court finds part of this contract illegal, the rest will continue in force. Each of the clauses of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
15.14.	Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the products, we can still require you to make the payment at a later date.
15.15.	Which laws apply to this contract and where you may bring legal proceedings if you are a consumer. These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.
15.16.	Which laws apply to this contract and where you may bring legal proceedings if you are a business. If you are a business, any dispute or claim arising out of or in connection with a contract between us or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales and the courts of England and Wales shall have exclusive jurisdiction to settle any such dispute or claim.

SELLERS TERMS AND CONDITIONS – THE ROBORA

These terms and conditions (“Terms”), together with any and all other documents referred to herein, set out the terms under which you may sell on The Robora. Please read these Terms carefully and ensure that you understand them. If you do not agree to comply with and be bound by these Terms, you will not be able to sell on The Robora.

1. DEFINITIONS AND INTERPRETATION

1.1.

In these Terms, unless the context otherwise requires, the following expressions have the following meanings:

“Content”	means any and all text, images, audio, video, scripts, code, software, databases, and any other form of information capable of being stored on a computer that appears on, or forms part of, our Site;
“Data Protection Legislation”	the UK Data Protection Legislation and (for so long as and to the extent that the law of the European Union has legal effect in the UK) the GDPR (General Data Protection Regulation ((EU) 2016/679)) and any other directly applicable European Union regulation relating to privacy;
“The Robora”	means our platform for customers and Sellers on our Site;
“Our Content”	includes our name, logo, branding, descriptions, photographs, images, copy, website content excluding User Content, and any other distinctive markings associated with us;
“Personal Data”	the definition given to personal data under the relevant Data Protection Legislation;
“Seller”	means a party who sells on The Robora (“you / your”);
“Seller Content”	means any Content added to our Site or the Robora by a Seller;
“Site”	means this website, therobora.com;
“VAT”	means value added tax at the current standard rate of twenty percent (20%) in the United Kingdom.

2. INFORMATION ABOUT US

The Robora and the Site are owned and operated by Ply Box Ltd, a limited company registered in the United Kingdom with the company number 12088868 and with its registered address at 12 Priory Road, London, N8 7RD in the United Kingdom.

3. THE ROBORA

3.1.	The Robora is provided solely as an online platform for customers and Sellers to engage in transactions. You hereby acknowledge and agree that:
	3.1.1. by purchasing from The Robora, customers are utilising our services to make purchases from you, the Seller. As such, the parties to any transaction taking place through The Robora are the customer, you and us;
	3.1.2. in order to provide the most responsive services to customers, any customer complaints, issues, disputes or negative feedback will be directed to us in the first instance. As soon as we receive any such communication from a customer, we will immediately liaise with you in order to rectify the situation to the mutual agreement of you and the customer as quickly as possible;
	3.1.3. other than the initial screening activities we undertake to ensure your suitability to sell on The Robora, we do not pre-screen you or the courses that you advertise on The Robora. As such, we are not in any way responsible or liable for any courses or content sold.

4. ENGAGEMENT AND EXCLUSIVITY

4.1.	Once your course is accepted by us for listing and sale on The Robora, the course will remain available for sale on The Robora for a period of one (1) year from the date of its listing on the Site, unless termination in accordance with clause 11 below (“Engagement”).
4.2.	At the end of the Engagement, both parties agree to discuss whether the course(s) will remain for sale on the Robora, and:
	4.1.1. if the parties agree to the course remaining on the Site, the Engagement will recommence for a further one (1) year period; or
	4.2.1 if either party want the course removed from the Site, that party agrees to provide one (1) month’s written notice to the other party of their intention to remove the course from the Site.
4.3.	You acknowledge and agree that customers will be entitled to access to the course for one (1) year from their date of purchase. As such, you agree that customers will be entitled to continuing access to the course via The Robora, even where the course is no longer available for sale on The Robora.
4.4.	During the term of the Engagement, you acknowledge and agree that the course or its content will not be sold, shared, or otherwise made available on any other platform or medium, and that we and The Robora will be the sole distributors of the course until the end of the Engagement.

5. WHAT CAN AND CANNOT BE SOLD ON THE ROBORA

5.1.	In order to be eligible to sell a course on the Robora, you must participate in and complete our online course, “How to create an online course”, or such equivalent course as we deem necessary from time to time.
5.2.	We do not permit any courses to be sold on The Robora that meet, or may be considered in our absolute discretion to meet, any of the following criteria:
	5.2.1. the content is sexually explicit;
	5.2.2. the content is obscene, deliberately offensive, hateful, or otherwise inflammatory;
	5.2.3. the content promotes violence;
	5.2.4. the content promotes or assists in any form of unlawful activity;
	5.2.5. the content discriminates against, or is in any way defamatory of, any person, group, or class of persons; race; gender; religion; nationality; disability; sexual orientation; or age;
	5.2.6. the content is intended or otherwise likely to threaten, harass, annoy, alarm, inconvenience, upset, or embarrass another person;
	5.2.7. the content is calculated or is otherwise likely to deceive;
	5.2.8. the content misleadingly impersonates any person or otherwise misrepresents your identity or affiliation in a way that is calculated to deceive; or
	5.2.9. the content infringes, or assists in the infringement of, the intellectual property rights (including, but not limited to, copyright, trade marks, patents, and database rights) of any other party.
5.3.	If you are unsure whether your products are permitted under the provisions of this clause, please seek approval from us via email at annie@therobora.com prior to listing your course on The Robora.
5.4.	In our absolute discretion, we reserve the right to remove any course that breaches the provisions of this clause or that we deem otherwise unacceptable or inappropriate for listing on The Robora. If we do so, please note that Transaction Fees are non-refundable. In addition, we may also suspend or terminate your Engagement. All sums due will remain due and payable notwithstanding any suspension or termination for any reason.

6. DESCRIPTIONS POLICY

6.1.	When selling on The Robora, it is important that all descriptions of courses are truthful and accurate, and that all visual representations are true representations of what you are selling (as far as is reasonably possible). You agree that all course descriptions submitted by you will comply with the following:
	6.1.1. you may only describe something as being created or done by you if that is truly the case. If any other party is involved, your course description must state and describe their involvement;
	6.1.2. you must not use any Content that belongs to other parties in your course without their express permission (please refer to clause 7 for more information on intellectual property rights);
	6.1.3. your course or course description must not advertise alternate platforms from which your courses can be purchased, thereby avoiding our Transaction Fees

7. INTELLECTUAL PROPERTY RIGHTS

7.1.	In relation to Our Content on the Site:
	7.1.1. we warrant that we are the legal owners of all intellectual property rights in Our Content;
	7.1.2. we confirm that we will retain ownership of all intellectual property rights in Our Content;
	7.1.3. we confirm that our use of Our Content does not infringe on the intellectual property rights of any third party;
	7.1.4. you agree not to copy, modify, edit, use or utilise Our Content for any reason or for any purpose, related or unrelated to these Terms, without our prior written permission.
7.2.	In relation to any Seller Content you upload to our Site:
	7.2.1. you warrant that you are the legal owner of all intellectual property rights in the Seller Content;
	7.2.2. we confirm that you will retain ownership of all intellectual property rights in the Seller Content;
	7.2.3. you warrant that in uploading the Seller Content to our Site you will not be infringing on the intellectual property rights of any third party;
	7.2.4. you grant us a full paid-up, non-exclusive, royalty-free, non-transferable licence to copy, modify, edit, use and utilise your Seller Content for the duration of the Engagement.
7.3.	You must, at all times, respect the intellectual property rights of other Sellers, customers and other third parties on The Robora. Under no circumstances may you use intellectual property belonging to another party without that party’s express written permission.
7.4.	If you feel that another Seller, customer or otherwise has infringed your intellectual property rights in any way, please contact us via email at annie@therobora.com.
7.5.	If another party contacts us claiming you have infringed their intellectual property rights:
	7.5.1. we will contact you to inform you of the complaint;
	7.5.2. we may remove the Seller Content that is the subject of the complaint;
	7.5.3 if you have questions regarding the complaint, or wish to challenge it, you must contact the complaining party. We will not be a party to any dispute concerning intellectual property and cannot assist in resolving such disputes; and
	7.5.4. you are free to resubmit the Seller Content in question if the complaint is resolved and you have the permission of the complaining party to do so (where it is required).

8. SELLER RULES AND ACCEPTABLE USAGE POLICY

8.1.	When using The Robora, you must do so lawfully, fairly, and in a manner that complies with these Terms. Specifically:
	8.1.1. you must ensure that you comply fully with all local, national, or international laws, and/or regulations (including but not limited to those which may apply to the course(s) you wish to sell);
	8.1.2. you must not use The Robora in any way, or for any purpose, that is unlawful or fraudulent;
	8.1.3. you must not use The Robora to knowingly send, upload, or in any other way transmit data that contains any form of virus or other malware, or any other code designed to adversely affect computer hardware, software, or data of any kind;
	8.1.4. you must not use The Robora in any way, or for any purpose, that is intended to harm any person or persons in any way;
	8.1.5. you must always provide accurate, honest information about yourself and any and all courses that you are selling on The Robora;
	8.1.6. you must state the price of a course accurately and clearly, and must not change it in order to avoid paying the applicable Transaction Fee; and
	8.1.7. you must not engage in any form of price fixing with any other party (including Sellers and customers).
8.2.	When using The Robora, you must not submit anything (including, but not limited to, material in a course or course description) or otherwise do anything that:
	8.2.1. is sexually explicit;
	8.2.2. is obscene, deliberately offensive, hateful, or otherwise inflammatory;
	8.2.3. promotes violence;
	8.2.4. promotes or assists in any form of unlawful activity;
	8.2.5. discriminates against, or is in any way defamatory of, any person, group, or class of persons; race; gender; religion; nationality; disability; sexual orientation; or age;
	8.2.6. is intended or otherwise likely to threaten, harass, annoy, alarm, inconvenience, upset, or embarrass another person;
	8.2.7. is calculated or is otherwise likely to deceive;
	8.2.8. is intended or otherwise likely to infringe (or threaten to infringe) another person’s right to privacy;
	8.2.9. misleadingly impersonates any person or otherwise misrepresents your identity or affiliation in a way that is calculated to deceive;
	8.2.10. implies any form of affiliation with us where none exists;
	8.2.11. infringes, or assists in the infringement of, the intellectual property rights (including, but not limited to, copyright, trade marks, patents, and database rights) of any other party; or
	8.2.12. is in breach of any legal duty owed to a third party including, but not limited to, contractual duties and duties of confidence.
8.3.	We reserve the right to suspend or terminate your access to The Robora if you materially breach the provisions of this clause or any of the other provisions of these Terms. Further actions we may take include, but are not limited to:
	8.3.1. removing your course(s) from The Robora;
	8.3.2. issuing you with a written warning;
	8.3.3. legal proceedings against you for reimbursement of any and all relevant costs resulting from your breach on an indemnity basis;
	8.3.4. further legal action against you as appropriate;
	8.3.5. disclosing such information to law enforcement authorities as required or as we deem reasonably necessary; and/or
	8.3.6. any other actions which we deem reasonably necessary, appropriate, and lawful.
8.4.	We hereby exclude any and all liability arising out of any actions that we may take in response to breaches of these Terms.

9. FEES AND PAYMENT

9.1.	In consideration of our provision of The Robora for you to sell your courses, you will pay the fees as set out in this clause. Any and all actions designed to avoid the payment of any fees described in these Terms are strictly prohibited.
	Course fees payable by customers
9.2.	All courses for sale on The Robora will have a fee agreed prior to launch, inclusive of VAT, where applicable. This is the total fee for the course which will be charged to and payable by the customer at the time of purchase (“Course Fee”).
9.3.	We may, at our absolute discretion, amend, increase, decrease or otherwise alter the rates of the Transaction Fee or Seller Fee at any given time with not less than 30 days prior written notice to you.
9.4.	After the Transaction Fee and Seller Fee have been appropriately allocated, the remaining twenty percent (20%) of the Course Fee will be held by us for payment of VAT to HMRC as and when required by law.
	Transaction Fee
9.5.	A Transaction Fee is due and payable by the Seller at the rate set out in clause 9.6 below or the rate as otherwise notified to you in writing by us.
9.6.	The rate of the Transaction Fee is forty per cent (40%) of the Course Fee in relation to any course sold by you through The Robora, where VAT is included. And 50% where it is not being charged.
	Seller Fee
9.7.	The Seller Fee is due and payable to you by us after we have received full payment for the course from the customer at the rate set out in clause 9.8 below or the rate as otherwise notified to you in writing by us.
9.8.	The rate of the Seller Fee is forty per cent (40%) of the Course Fee in relation to any course sold by you through The Robora, where VAT is included and 50% when VAT is not being charged.
	Payments
9.9.	When a customer purchases a course on The Robora, all Course Fee payments will be made directly to us. At the end of each month, we will provide you with details of the number of courses sold in during that month and the sum of the Seller Fee which is due and payable by us to you (“Monthly Report”). You will then need to provide us with an invoice for the sum of the Seller Fee within seven (7) days of receiving the Monthly Report. We will pay this invoice within seven (7) days of receipt.
9.10.	It is your sole responsibility to ensure that you provide us with an invoice within seven (7) days of receiving the Monthly Report. We will not be held liable for any errors, fees, delays or missed payments that occur as a result of your delay in providing us with invoices.
9.11.	We will not make any customers’ payment details (including, but not limited to, card numbers, bank account numbers, and sort codes) available to you at any time, or for any reason. All payment details are held securely and shared only with our payment service provider.
9.12.	You must pay all amounts due to us under these terms in full without any set-off, counterclaim, deduction or withholding (other than any deduction or withholding of tax as required by law).
9.13.	If you believe that the Monthly Report is incorrect, you must contact us in writing via email at annie@therobora.com within 72 hours of your receipt of the Monthly Report.

10. MARKETING

10.1.	We may from time to time undertake marketing, advertising and public relations activities (“Marketing Activities”) to promote our Site, The Robora and our Sellers. The content, timing, length, details and decisions of campaign, and inclusion of Sellers in such Marketing Activities will be at our absolute discretion. We will pay all costs and fees associated with the Marketing Activities.
10.2.	We may at our absolute discretion from time to time run promotions on or relating to our Site and The Robora. Such promotions include, but are not limited to, advertising of our Site and The Robora, reduced prices, and incentivised purchases. You will be notified at least 14 days in advance of any promotions, and you will be given an opportunity to opt out of participating.

11. TERMINATION

11.1.	Either party may immediately terminate the Engagement on any of the following grounds:
	11.1.1. either party fails to make any payments as they fall due and payable and the failure remains outstanding for more than 21 days;
	11.1.2. either party commits a material breach of these Terms, including a breach of any related policies, and upon being notified of the breach, fails to correct the breach within seven (7) days of being notified;
	11.1.3. either party (or either business) becomes insolvent, becomes the subject of a bankruptcy order, goes into voluntary liquidation or an equivalent event occurs having the same effect as those stated above.
11.2.	Any outstanding sums due and payable (including, but not limited to, Transaction Fees) will remain payable by the original due date and your Engagement will not be terminated until all sums due have been paid.

12. OUR LIABILITY TO YOU

12.1.	We may be responsible for any foreseeable loss or damage that you may suffer as a result of our breach of these Terms or as a result of our negligence.
12.2.	Subject to clause 12.1, to the fullest extent permissible by law, we will not be liable to you for any loss of profit, loss of business, interruption to business, or for any loss of business opportunity.
12.3.	Nothing in these Terms seeks to limit or exclude our liability for death or personal injury caused by our negligence (including that of our employees, agents, or sub-contractors); or for fraud or fraudulent misrepresentation.
12.4.	Nothing in these Terms seeks to limit or exclude consumers’ legal rights.

13. EVENTS OUTSIDE OF OUR CONTROL (FORCE MAJEURE)

13.1.	We will not be liable for any failure or delay in performing our obligations to you where that failure or delay results from any cause that is beyond our reasonable control. Such causes include, but are not limited to: power failure, internet service provider failure, industrial action by third parties, civil unrest, fire, explosion, flood, storms, earthquakes, subsidence, acts of terrorism, acts of war, governmental action, epidemic or other natural disaster, or any other event that is beyond our reasonable control.
13.2.	If any event described under this clause occurs that is likely to adversely affect our performance of any of our obligations to you:
	13.2.1. we will inform you as soon as is reasonably possible;
	13.2.2. our obligations under these Terms will be suspended and any time limits that we may be bound by will be extended accordingly; and
	13.2.3. we will inform you when the event outside of our control is over and provide details of any new dates, times, or availability of services as necessary.

14. CONFIDENTIALITY

14.1.	Each party undertakes that it will not at any time during the Engagement, and for a period of five (5) years after termination of the Engagement, disclose to any person any confidential information concerning the business, affairs, customers, clients or suppliers of the other party, except as may be required by law, a court of competent jurisdiction or any governmental or regulatory authority.
14.2.	No party shall use any other party’s confidential information for any purpose other than to exercise its rights and perform its obligations under or in connection with these Terms.

15. PERSONAL INFORMATION (DATA PROTECTION)

15.1.	Both parties will comply with all applicable requirements of the Data Protection Legislation. This clause is in addition to, and does not relieve, remove or replace, a party’s obligations under the Data Protection Legislation.
15.2.	Both parties acknowledge that we are the data controller and you are the data processor for the purposes of Data Protection Legislation.
15.3.	When customers purchase a course on the Robora, we will receive their personal information for the purposes of taking payment for the course, providing them with access to the course content, and liaising with them during their participation in the course. We will not make any customers’ personal information (including, but not limited to, name, email address, and payment details) available to you at any time, or for any reason, unless we are requested to do so by the customer.
15.4.	Without prejudice to the generality of clause 15.1, you agree to, in relation to any Personal Data processed in connection with your performance of your obligations under these Terms:
	15.4.1. process that Personal Data only on our written instructions unless you are required by Applicable Laws or Data Protection Legislation to otherwise process that Personal Data;
	15.4.2. ensure that all personnel who have access to and/or process Personal Data are obliged to keep the Personal Data confidential;
	15.4.3. not transfer any Personal Data outside of the European Economic Area unless our prior written consent has been obtained;
	15.4.4. notify us without undue delay on becoming aware of a Personal Data breach;
	15.4.5. at our written direction, delete or return Personal Data and copies thereof to us on termination of these Terms unless required by Applicable Law or Data Protection Legislation to store the Personal Data; and
	15.4.6. maintain complete and accurate records and information to demonstrate your compliance with this clause.
15.5.	Either party may, at any time on not less than 30 days’ notice, revise this clauseby replacing it with any applicable standard clauses or similar terms forming part of an applicable certification scheme (which shall apply when replaced by attachment to these Terms).
15.6.	Any and all personal information that we may collect from and/or about you (including but not limited to your name, your address and your email address) will be collected, used, and held in accordance with your rights and our obligations under the Data Protection laws in force from time to time in the United Kingdom.
15.7.	The ways in which we collect, process and store your personal information are set out in our Privacy Policy, which is available here.

16. OTHER IMPORTANT TERMS

16.1.	The parties may not transfer or assign their obligations and rights under these Terms without the express prior written permission of the other party.
16.2.	If any of the provisions of these Terms are found to be unlawful, invalid or otherwise unenforceable by any court or other authority, that / those provision(s) will be deemed severed from the remainder of these Terms. The remainder of these Terms will be valid and enforceable.
16.3.	No failure or delay by the parties in exercising any of their rights under these Terms means that the party has waived that right.
16.4.	The parties may amend these Terms by the prior written agreement of both parties.

17. LAW AND JURISDICTION

17.1.	These Terms, and the relationship between the parties (whether contractual or otherwise) will be governed by, and construed in accordance with, the laws of England and Wales.
17.2.	Any disputes concerning these Terms, the relationship between the parties, or any matters arising from or associated with these Terms are subject to the exclusive jurisdiction of the courts of England and Wales.